The Catalyst Perspectives Group
The CPG People List
Someone we should know?
The folks listed below have found the perspectives and connections offered by this website sufficiently of interest that they have willingly added their names to The CPG People List and would welcome connecting with you in a conversation. They've offered a brief description of their experience and interests and their preferred method of being contacted.
These folks are regular people for whom these topics are important to their daily work and are relevant for how they are transforming their own organization. But, these people are not "consultants or service providers". Those professional talkers are listed in The Group.
It goes without saying but, we'll say it anyway. Please be professional and polite. These folks are interested in productive discussions about issues that will help them (and you) have a positive impact on their own organization as well as help others by considering different perspectives.
If you have any comments or suggestions about "the list" or would like to be added to it, please let us know.
The CPG List of Outstanding Organizations
Got one to add?
There are plenty of organizations that stand out for various reasons that anyone can learn from. Some, we have worked with directly and lots of others we have heard about from other folks. We've listed some of them on The CPG List of Outstanding Organizations. We've offered a brief description of what makes them standout from our perspective and included a link to their website so you can learn more.
Where possible and when appropriate, we've included the contact information of a colleague at the organization. These folks are eager to connect with others and share what makes their organization outstanding and want to hear your perspective about your organization.
If you have any comments or suggestions about "the list" or would like to suggest an addition to it, please let us know.
Wegmans - The Best Regional Supermarket Chain
Wegmans is based in my town and I shop at one of several stores nearby multiple times each week. So I'm biased but, Wegmans is an outstanding company on so many levels. A few highlights:
- Customer-Focus - Wegmans customer-service is unmatched. Every Wegmans employee will stop whatever they are doing to answer your question or make sure your needs are being met. If they don't have an answer, they find someone who does and then bring the answer to you or take you to where the answer can be found so you know where to go next time.
- Products & Services - Wegmans offers a variety of products of the highest quality that, in my experience, is unmatched by other stores. Their added value products allow shoppers to find what they need from uncooked ingredients to chef prepared food that can even be delivered directly to you. Their offerings also include a wide range of household products and other food-related services. For all things food related, Wegmans has it.
- Process-Predictability - The folks at Wegmans clearly understand the importance of standard work. They find (and are constantly looking for) a better way to deliver for their customers and they then leverage that learning across their operations. Shop at a different store for the first time and you will find a layout, selection and level of performance that you love from your "home" store. And yet, stores are different and aligned to serve more effectively the community each store is in and what those customers want and need.
- Corporate Citizenship - Wegmans is genuinely committed to their employees (e.g., tuition assistance and scholarships) and the communities they serve (e.g., food & financial donations, healthy eating and other educational programs, buy local philosophy) and their contributions and impacts are widely evident.
The CPG Book List
A book or publications that others should read?
The books listed on The CPG Book List are just a few of the amazing books we've found worth reading. As with The CPG Video List, we don't pretend to offer a remotely comprehensive list. Rather, we've highlighted books that have contributed to shaping our perspectives.
You will undoubtedly notice that some of the books on our list are from the last millennium. Please consider these references to be classic and timelessly insightful texts rather than outdated ideas. Please also keep in mind that we have been reading for a long time.
If you have any comments or suggestions about "the list" or have a book suggestion, please let us know.
Books: A Quality Focus
Delivering Quality Service... By Zeithaml, Parasuraman and Berry
This is a great book for folks who can't quite grasp the obvious...and, for those who can but aren't yet doing it. This common-sense, clarion call also applies to delivering quality products.
The CPG Video List
A video you think others should see?
The videos listed on The CPG Video List includes our top favorites of all time. As with The CPG Book List, we don't pretend to offer a remotely comprehensive list. Rather, we've highlighted videos that are so good that we enjoy (and always learn from) by watching them multiple times.
You will undoubtedly notice that some of the videos on our list are from the last millennium. Please be grateful that we haven't included slide or overhead presentations that are part of our cherished past.
We apologize that, for too many, we can't offer you a link that takes you directly to a copy of the video that you can view. We have attempted to offer enough details about the video that you may be able to locate a copy through your own clever devices.
If you have any comments or suggestions about "the list" or have a favorite video suggestion, please let us know.